CONSUMER SUPPORT
Register of Complaints.
Submit your claim or complaint about a product or service here. You will receive a code and a downloadable copy for follow-up.
Informational translation. Read in Spanish
YOUR RIGHT TO BE HEARD
Submit your claim or complaint.
A claim expresses dissatisfaction with a product or service; a complaint concerns the customer service received. Registration is free.
Response deadline
We will respond in writing within a maximum of 15 business days, in accordance with applicable Peruvian regulations.
After submitting, keep the code and download a copy of your form. Filing a claim does not limit other consumer protection options.